Privacy Policy

Privacy-sensitive data or personal data is processed via our webshop. Five2One-Eyewear considers careful handling of personal data of great importance. Personal data is therefore carefully processed and secured by us.

In our processing we adhere to the requirements of privacy legislation. This means, among other things, that we:

clearly specify our purposes before we process personal data, via this privacy statement;
limit our collection of personal data to only the personal data necessary for legitimate purposes;
first ask for explicit permission to process your personal data in cases where your permission is required;
take appropriate security measures to protect your personal data and also demand the same from parties that process personal data on our behalf;
respect your right to provide, correct or delete your personal data at your request.
Five2One-Eyewear is responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose at the webshop www.five2one-eyewear.com. We recommend that you read it carefully.

If you have any questions or want to know exactly what we keep track of you, please contact Five2One-Eyewear.

Process order
When you place an order with us, we use your personal data to handle it properly. We may then provide your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.

For this we use your e-mail address, telephone number, billing address, name and address details and payment details. We need this because of the contract we conclude with you. We keep this information until your order is completed. We keep certain customer data longer in connection with the legal fiscal retention obligation.

Providing to third parties
We work with certain companies that may receive your personal data listed above from us.

Your account
Certain parts of our webshop require you to register first. You must then provide information about yourself. We use this to create an account, where you can log in with your e-mail address and a password of your choice.

For this we use your payment details, e-mail address, name and address details, billing address and telephone number. We do this on the basis of your consent. We keep this information until you cancel the account.

We store this information so that you do not have to fill it in again and again and so that we can contact you in the context of the implementation of the agreement. You can change information through your account whenever you want.

Providing to third parties
We work with certain companies that may receive your personal data listed above from us.

Contact form and Newsletter
With the contact form you can ask us questions or make requests.

For this we use your name and address, telephone number and e-mail address. We need this because of the contract we conclude with you. We keep this information until we are sure that you are satisfied with our response.

We offer a newsletter with which we want to inform interested parties about our products and/or services. Every newsletter contains a link with which you can unsubscribe.
Or you can click here to unsubscribe immediately.

Your e-mail address will only be added to the list of subscribers with your permission. This data is kept until you cancel the subscription.

Providing to third parties
We work with certain companies that may receive your personal data listed above from us.

Statistics and profiling
We keep statistics about the use of our webshop. We use these statistics to improve our webshop, for example to only show relevant information. We may combine your personal data to learn more about you. Of course we will respect your privacy at all times. If you do not want this, you can always report this to us.

For this we use your name and address, e-mail address and telephone number. We do this on the basis of your consent. We keep this information for three months.

Providing to third parties
We work with certain companies that may receive your personal data listed above from us.

Advertisement
We would like to send you advertising about offers and new products or services. This is what we do:
  • by email;
  • through social media.
You can object to this advertising at any time. Each email contains an unsubscribe link. You can block us (in Social Media) or use the unsubscribe option. Or you can click here to unsubscribe immediately. You can also send us an e-mail: info@five2one-eyewear.com

Provision to other companies or institutions
With the exception of the partners mentioned above, we do not provide your personal data to other companies or institutions under any circumstances, except if we are legally obliged to do so (for example, if the police requires this if there is a suspicion of a crime).

Statistics
We keep statistics about the use of our webshop.

Social media buttons are included in our webshop. With this, the administrators of these services collect your personal data.

Cookies
Our webshop uses cookies. Cookies are small files in which we can store information so that you do not have to enter this information again and again. But it also allows us to see that you are visiting us again.

When you visit our webshop for the first time, we show a message with an explanation about cookies. We will hereby ask for your agreement to the use of these cookies.
You can disable the placing of cookies via your browser, but some parts of our webshop will no longer work properly.

We have made agreements with other companies that place cookies about the use of cookies. However, we do not have full control over what they themselves do with the cookies. So always read the privacy statements of third parties (note: these can be changed regularly).

You can find out which cookies are in use and how to change your permission to place cookies at the bottom of this page or go to our cookies page.

Google Analytics
We use Google Analytics to keep track of how visitors use our webshop. We have concluded a processing agreement with Google. This contains strict agreements that have been made about what they are allowed to keep. Google is not allowed to use the obtained Analytics information for other Google services. We let Google anonymize the IP addresses.

Security
Security of personal data is of great importance to us. To protect your privacy, we take the following measures:
  • Access to personal data is protected with a username and password;
  • access to personal data is protected with a username and a login token;
  • the data is stored in a separate, protected system after receipt;
  • we take physical measures such as locks and safes to protect access to the systems in which personal data is stored;
  • we use secure connections (Secure Sockets Layer or SSL) that protect all information between you and our website when you enter your personal data;
  • we keep logs of all requests for personal data;
  • we are ISO 27001 certified.
  • Changes to this privacy statement
  • We reserve the right to make changes to this privacy statement. We therefore advise you to consult this privacy statement regularly, so that you are aware of these changes. We will do our best to announce changes separately.
Access, change and delete your data
If you have any questions or want to know what personal data we have about you, you can always contact us. See contact details below.

You have the following rights:
  • get an explanation about what personal data we have and what we do with it;
  • access to the exact personal data we have;
  • having errors corrected;
  • having obsolete personal data removed;
  • withdraw consent;
  • object to a particular use.
  • To make sure that it concerns your data, we ask for proof of identity with such a request, which is not stored by us anywhere. It is important to shield your citizen service number with this copy.
To file a complaint
If you feel that we have not helped you in the right way, you have the right to submit a complaint to the Dutch Data Protection Authority.

Five2One Eyewear
Fokkerstraat 16
3833 LD LEUSDEN
info@five2one-eyewear.com
+31 (0)6-270 259 61

Klarna: pay afterwards
In order to offer you Klarna's payment methods, we need to transfer your personal data to Klarna. This only happens when you choose to pay with Klarna. Klarna uses the data to assess whether you can use the payment methods. The personal data are your name, address, telephone number, payment history and the details of your order, such as the payment method, the delivery address, the ordered products and the like.

Your personal data is processed by Klarna in accordance with the applicable data protection law and as described in Klarna's privacy statement.